Privacy Policy for RightcliQ
Effective Date: August 10, 2024
At RightcliQ, we prioritize your privacy and the security of your data. This Privacy Policy outlines how we collect, use, and protect your information when you use our services.
1. Data Collection and Usage
- We collect data to help merchants combat consumer fraud by tracking customer interactions, such as the acceptance of terms and conditions.
- The data collected is used solely for fraud prevention purposes, including generating evidence to support chargeback disputes.
- We also collect information automatically, such as IP addresses, browser types, access times, and other relevant metrics to improve our service's efficiency and functionality.
- Disclaimer: While RightcliQ provides tools to assist in fraud prevention, it is the responsibility of our customers to ensure that their use of our service, including the data collected through our tools, complies with all applicable laws and regulations.
2. Cookies and Tracking Technologies
- Our services use cookies and tracking technologies similar to Google Analytics to gather information about customer interactions on your site. This includes tracking user behavior, page views, and other activities that are essential for fraud prevention.
- We place these cookies on your site to ensure we can gather the necessary data to provide our services. By using our service, you consent to the use of these cookies.
- Disclaimer: RightcliQ provides tracking technologies and cookies similar to Google Analytics. Customers are responsible for ensuring that they obtain the necessary consents from their users for the use of such technologies, in accordance with applicable laws and regulations.
3. Screenshots and Video Recordings
- To enhance our fraud prevention services, we may take screenshots and video recordings of customer interactions on your site. This data is used solely to provide evidence in case of disputes or chargebacks.
- All recordings are securely stored and are only accessible to authorized personnel within RightcliQ.
- Disclaimer: The collection of screenshots and video recordings is intended solely for fraud prevention. Customers must ensure that this data collection is legally compliant and obtain any necessary consents from their users.
4. Data Sharing
- We do not sell, trade, or otherwise transfer your data to third parties.
- Your data is handled with strict confidentiality and is only used internally to improve our services and protect your business from fraud.
- We may share data with trusted service providers who assist us in operating our platform, but they are bound by strict confidentiality agreements and can only use the data for our specified purposes.
5. Data Security
- We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure, including encryption and access controls.
- While we strive to keep your data secure, please be aware that no system is completely foolproof. We recommend that you take additional steps to safeguard your information, such as using strong passwords and keeping software up to date.
6. Data Retention
- Data is retained only as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations.
- Upon request, we will securely delete or anonymize your data when it is no longer needed.
7. Your Rights
- You have the right to access, correct, or delete your data. Please contact us at soham@rightcliq.ai if you need assistance with your data or have any privacy-related concerns.
- You can opt-out of certain data collection practices, but doing so may limit your ability to use some features of our service.
8. Children’s Privacy
- Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children. If you believe we have collected such information, please contact us, and we will take steps to delete it.
9. International Data Transfers
- If you are accessing our services from outside the jurisdiction where our servers are located, please be aware that your data may be transferred to, stored, and processed in a different country. We ensure that such transfers comply with applicable data protection laws.
10. Updates to This Policy
- We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and the effective date will be updated accordingly.
11. Contact Information
- If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at soham@rightcliq.ai.
